Refund Policy
Clear guidelines for refunds and financial transactions
Refund Eligibility Criteria
At clarimuraario, we understand that circumstances change and want to ensure our refund process is transparent. Our refund policy covers various scenarios while maintaining fairness for all clients.
Refund Process Steps
Our refund process is designed to be straightforward. Here's exactly what happens when you request a refund:
Submit Refund Request
Contact our support team via email at info@clarimuraario.com or phone +61408808144. Include your invoice number and reason for the refund request.
Request Review
Our team reviews your request within 2 business days. We may contact you for additional information or clarification about your situation.
Decision Notification
You'll receive written confirmation of our decision via email, including the refund amount and expected processing timeframe.
Payment Processing
Approved refunds are processed back to your original payment method. Processing times vary depending on your bank or payment provider.
Processing Timeframes
Standard Processing Times
Most refunds are processed within 5-7 business days once approved. However, the time it takes for funds to appear in your account depends on your payment method and financial institution.
Partial Refund Scenarios
Some situations may qualify for partial refunds rather than full refunds. These typically include:
Partial refund amounts are calculated based on unused services and will be clearly explained when we review your request.
Important Policy Notes
Refunds are processed in Australian dollars and may be subject to currency conversion fees depending on your bank. We cannot be held responsible for fees charged by your financial institution. For services that include third-party software or subscriptions, refund eligibility may be limited by those providers' policies.
Special Circumstances
We recognize that unusual circumstances sometimes arise. If your situation doesn't fit our standard refund criteria, we encourage you to contact us anyway. Each case is reviewed individually, and we work to find fair solutions whenever possible.
Dispute Resolution
If you're not satisfied with our refund decision, you can escalate your case to our senior management team. We also comply with Australian Consumer Law requirements and will work with relevant authorities if needed to resolve disputes fairly.
Need Help with a Refund?
Our support team is here to help you through the refund process. We typically respond to refund inquiries within 24 hours during business days.
Contact Support Team